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What we do for our clients

We provide a discreet and independent management resource service. Our associates serve in our clients’ organisations as a management resource for defined assignments in one or more of the following disciplines:

Dispute Resolution

Resolution of operational, technical, commercial and contractual disputes from the perspective of practical, deliverable solutions and mediated options

Audit, compliance and control

Investigation and control, benchmarking, specific performance monitoring and reporting, governance, statutory and mandatory compliance

Operations

Covering the main technical disciplines; engaging with operational teams to resolve issues and bringing insight to management and perspective to the "coal-face" teams

Opportunity Resourcing

Resource unexpected opportunity, assess confidential alternative/diversification strategies and new business bid preparation

Advisory

Dealing with challenges and advising on resolution, business mentoring, support and guidance

Consultancy

Analytics and the development of strategies and implementation plans for change, whether self-delivered or outsourced

Interim Management

Standing in where gaps occur; in operational, commercial, management, engineering & innovation teams

Delivery

Working hands-on to deliver the implementation and results of change management

Areas of expertise

  • Building Services and Operations
  • Facilities Services
    • hard services such as maintenance, HVAC and engineering
    • soft services from catering to cleaning and work environments
    • TFM integrated and full spectrum facilities services
  • Critical Environment and Facilities Management – energy and power, access, environmental and waste services
  • IT integration, Building Automation and Control – ERP, CAFM and BIM implementation
  • PFI and PPP – contract and performance, and dispute resolution where we use a unique and effective whole lifecycle model
  • Construction Services – post-completion defect and dispute resolution, warranty and lifecycle management
  • Manufacturing Innovation and Design - change programs from embedded and legacy technologies and processes
  • Dispute Resolution – between owners, occupiers and users, operators and managers in construction and building services
  • Risk Management - buildings services and operational risk analysis and mitigation planning
  • Complex Project Management and Recovery
  • Life Cycle Risk Management, Dispute and Funding Management
  • Contractual Benchmarking
  • Change of Use - handling the impact of incremental, step change, modes of building use over lease and contract terms
  • Conflict Management - prevention, management and resolution strategies and implementation
  • Asset Management - true condition and value/building service impacts on the asset valuation and management over the whole term
  • Portfolio Contract Management - where clients face the challenges of groups of contracts: for different types of facilities, in multiple locations, and with broad geographic spread, under large framework contracts such as Global, Regional or National outsourced FM services

Specific Examples of our Assignments

  • construction defects in acute hospitals under PPP/PFI
  • services contract improvement
  • performance dispute resolution
  • operational insight – bringing insight to financial and legal disputes with complex operational issues
  • operational load sharing – direct operational ownership and engagement
  • contract risk analysis – managing, monitoring and improving a portfolio of multi-discipline and dispersed service contracts
  • energy performance contracts – dispute resolution and delivery
  • innovation in design, engineering, testing and delivering high rise building energy systems
  • international sales and distribution channel management
  • construction defect disputes at pre-legal, legal and resolution stages – large scale longstanding claims for building condition issues such as HVAC, pipework systems, external and internal equipment and infrastructure
  • multiple moves of large national HQ offices
  • lifecycle management – assets, usage impacts, replacement, enhancements and condition analysis
  • global procurement of workplace furniture and workplace services
  • rapid and substantial performance recovery in acute health environments
  • international outsourcing projects
  • ERP systems implementation into live and complex operations
  • workplace transformation and design and office moves

Who we work for

We have worked for our clients on repeat and extended assignments

  • Asset management and property investment firms including SPV’s for PFI
  • Property owners, occupiers
  • Construction companies and consortia
  • Facilities services groups – major international groups from Europe and USA
  • Financial services groups – such as banks including multi-national investment banks and private equity firms
  • Audit and consulting groups
  • Manufacturing and industrial concerns
  • Law firms, arbitration & mediation services
  • Engineering and design firms
  • Energy companies

Where we work

We travel, are versatile, ready to work where your business is located; we are multi-lingual and experienced in managing multi-regional organisations and issues. Our assignments have taken place in

  • United Kingdom
  • across Europe – East and West – assignments in France, Germany Eastern Europe, Italy, Spain, Switzerland, Netherlands, and the Nordics
  • Canada and USA
  • Middle East and South Africa
  • Asia – Japan, China, South Korea, Singapore