Excellence
Everything we do is designed to achieve outstanding results which means exceeding best practice and delivering the best possible outputs and value adds. Our client focus, engagement with people and partnership approach ensures a constancy of purpose whilst our approach to all assignments is guided by facts, innovation, improvement and public responsibility. This can help our clients to focus thought and action in a more systematic and structured way that will lead to increased performance.
Care
We care deeply about the services we provide, and the people we engage with, and we support each other. We do this through empathy, objectivity and sensitivity at all times. We work together to deliver high-quality results aligned with our client’s needs. We take care of each other, and the people we work with, and we aim to make a positive difference to in everything we do.
Value
We work collaboratively with our clients to understand their business and through a combination of strategy, technology, structure and management consulting expertise, we create and realise value. We not only help our clients to identify which levers of value creation they need to optimise their business, but also the corrective measures and improvement programmes required to achieve the maximum benefit.
We offset our cost in the short term with long term residual benefits and added value in the business that we support; that’s why much of our work comes from recommendations and repeat assignments within the same client and group. Often, we can identify direct savings or cost recovery for our clients so that there is a direct commercial business case for appointing us and our engagement is deemed to be demonstrably worthwhile and value for money.
Independence
We are wholly independent of all contracting organisations and bodies which means we provide impartial advice, valuable guidance and support to help our clients plan and implement improvements within their business.
As trusted partners, we see it as part of our loyalty to our client to be frank about issues and influences, potential conflicts, root causes of problems; we also know our limits and part of our assignment process is to inform our clients where further specific expertise and validation may be required by, for instance, technical lab analysis, legal opinion or forensic examination.
Trust
We work hard to earn trust and respect from everyone that we engage with and we deliver on our promises. We are open, straightforward and honest; do the right thing; and take personal responsibility for getting things done.
Practical Experience
Our advice and guidance is informed by the fact that we have real world experience of “doing the job”. We engage at a personal level with our clients and their people and use our extensive experience of working in the built environment to develop pragmatic, practical and realistic solutions to deliver the best outcomes.
Guiding Principles
Every engagement and all of our work is guided by simple principles which ensure we always strive to do the job well and deliver outcomes which meet or exceed client requirements. Our approach is open and honest, and we strive to earn the trust of everyone that we work with through empathy, objectivity and sensitivity. We offer impartiality as well as practical advice designed to create value for our clients and we always take responsibility for our actions.
