How We Do It
This phase focuses on learning about our clients and their context, the constraints that affect the problem or the wider context we are working in along with any opportunities to improve things.
We investigate who knows what, where any relevant data sits and importantly, what that data tells us which ultimately informs the solutions we design and propose.
Establishing context means engaging with a wide range of ‘users’ to understand what they are trying to do, how they do it currently, the problems or frustrations they experience and what they need from our outputs to achieve their goal. We do this through observing working practices, interviewing the people concerned, understanding the barriers and problems they face, examining the data they use and reviewing any relevant previous research.
During Discovery we also spend time to understand any constraints which are likely to create obstacles when we move on to the Implementation phase. These typically include things like: legislation, regulation, contractual terms, legacy technology and existing processes and systems. We then work out which of these are hard constraints that we won’t be able to do much about, such as primary legislation. This allows us to find an appropriate way of delivering a solution which still works for our clients.
Where the constraints are soft, we work to design outputs which support our clients to adapt or change the way they work in a planned and controlled way, rather than just creating ‘work arounds’. This means improvements bring real benefits to our client’s business.
We conclude this phase when we have a clear view of a viable solution which we could build and which would achieve the objectives agreed with our clients. We need to be satisfied that the proposed solution would be a cost-effective outcome offering our client real value for their investment in Censervit.