PFI/PPP Contracts and Handover

Relationship Management

We strive to find common ground from the start of any client relationship and to understand culture, communication and expectation in any partnership. We never assume that because we are operating in the same sector as our clients that they are already on the same page and with this attitude we avoid the stress and tension that could easily occur due to confusing guidance or conflicting priorities within client organisations.

We work hard to ensure that we communicate effectively with all stakeholders and that we provide support with the full resources of our business and not just at an individual level. Recognising the skills and capabilities of our client is an important aspect to ensure that we can complement these with the expertise we provide, which leads to a better understanding of the culture and motivations of any engagement.

We define success in a relationship by agreeing clear accountabilities and performance metrics which provided the essential roadmap for any project.

  • Align Partnership Objectives
  • Effective Communication and Trust
  • Constructive Governance Processes
  • Clearly Defined Incentives and KPIs
  • Defined Roles and Responsibilities
  • Agile and Responsive